Highland Jewelers Diamond Center, located at 2839 Highway Avenue, Highland, IN 46322, is a family-owned jeweler established in 1949, serving Lake County. They specialize in creating stunning engagement rings, providing a personalized experience where customers can work closely with knowledgeable staff to design the perfect ring. The store offers various services, including custom designs, jewelry repair, and watch battery replacements.
The positive feedback from a total of 112 online reviews highlights the exceptional customer service, expert craftsmanship, and fair pricing. Customers appreciate the warm and friendly atmosphere, often mentioning the staff's willingness to go above and beyond to meet their needs. However, there are a few negative reviews that point to instances of dissatisfaction with specific repair services or experiences, indicating that while the jewelry design is highly praised, some service-related aspects may not always meet expectations.
Overall Sentiment from Online Customer Reviews:
Positive: 85%, Neutral: 10%, Negative: 5%
**Opening Hours:**
- Monday: Closed
- Tuesday: 9:30 AM - 5:00 PM
- Wednesday: 9:30 AM - 5:00 PM
- Thursday: 9:30 AM - 5:00 PM
- Friday: 9:30 AM - 5:00 PM
- Saturday: 9:30 AM - 5:00 PM
- Sunday: Closed
**Staff Members Mentioned:**
- Karen
- David
Best Review:
Dock praised the friendliness and professionalism of the staff after having his wedding band repaired, expressing great satisfaction with the quality of work.
Worst Review:
A customer named Melissa was disappointed with the service when her watch was deemed unfixable after a battery replacement was attempted, suggesting a lack of thoroughness in service.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.*
Positivity Score: 90%
Total Customer Feedback Reviewed: 112
Store Phone Number: 2198382530
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Collaborate with the jeweler to choose your diamond and setting, and begin designing the perfect engagement ring tailored to your style.