House of Diamonds, Oreland Park, KS
House of Diamonds, located at 11805 College Blvd, Overland Park, KS 66210, is a renowned family-owned jewelry store celebrated for its custom engagement ring creation and exceptional service. The store has garnered a total of 159 reviews, reflecting a commitment to quality and customer care.
House of Diamonds specializes in creating bespoke engagement rings, utilizing hand-selected diamonds that represent the top 5% of each grade. Customers appreciate the in-house design team, ensuring that every piece is truly one-of-a-kind, designed to meet individual preferences and styles. The staff, including owners Gene and Karen Cullinane, are noted for their extensive knowledge and dedication, making the experience personable and welcoming. Their non-commissioned approach alleviates pressure, allowing clients to explore their options comfortably.
Positive reviews highlight the store's exceptional customer service, the warmth of the staff, and the creativity involved in custom designs. Reviews reflect satisfaction with the attention to detail and the expertise provided throughout the custom jewelry process.
Negative feedback, while less frequent, does note instances of perceived dismissiveness from staff during specific interactions, though overall sentiment remains overwhelmingly positive.
Overall Sentiment from Online Customer Reviews:
- Positive: 90%
- Neutral: 8%
- Negative: 2%
Best Review:
Ingrid commended House of Diamonds for its exceptional service and integrity in handling her jewelry repairs, emphasizing the knowledgeable staff and their commitment to customer satisfaction.
Worst Review:
Skyla expressed disappointment in her interaction with Gene, feeling that she was treated poorly when inquiring about resetting her stone.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
**Opening Hours:**
| Day | Hours |
|------------|---------------------------|
| Tuesday | 10:00 AM - 6:00 PM |
| Wednesday | 10:00 AM - 6:00 PM |
| Thursday | 10:00 AM - 7:00 PM |
| Friday | 10:00 AM - 6:00 PM |
| Saturday | 10:00 AM - 5:00 PM |
| Sunday | Closed |
| Monday | Closed |
**Staff Members Mentioned:**
- Gene Cullinane
- Karen Cullinane
