House of Gold & Diamonds, located at 1633 B Taylor Rd, Port Orange, FL 32128, is a distinguished jeweler specializing in the creation of exquisite engagement rings. This family-owned store has built a solid reputation over more than 40 years of service, offering a range of jewelry services including custom designs, repairs, and appraisals. Their knowledgeable staff, particularly notable team members like Iris and Melanie, have been praised for their friendly, no-pressure approach when assisting customers in selecting the perfect engagement ring.

Operating in Volusia County, the store shows a commitment to customer satisfaction, evident from multiple reviews highlighting exceptional customer service and craftsmanship. However, there have been isolated concerns regarding the communication of repair processes and pricing.

Overall Sentiment from Online Customer Reviews:
The reviews reveal a predominantly positive sentiment regarding the services offered, with 75% of feedback categorized as positive, 15% neutral, and 10% negative.

- **Positive Reviews**: Customers frequently commend the welcoming atmosphere and the quality of the jewelry. Many mention long-standing relationships with the shop due to its consistency in quality and service.
- **Negative Reviews**: Some customers express dissatisfaction related to specific incidents of customer service and unclear communication about pricing and repair expectations.

**Opening Hours:**
| Day | Hours |
|-----------|---------------------|
| Monday | 9:30 AM - 5:30 PM |
| Tuesday | 9:30 AM - 5:30 PM |
| Wednesday | 9:30 AM - 5:30 PM |
| Thursday | 9:30 AM - 5:30 PM |
| Friday | 9:30 AM - 5:30 PM |
| Saturday | 9:30 AM - 3:30 PM |
| Sunday | Closed |

**Staff Members**:
- Iris
- Melanie

Best Review:
Christine praised the store for its calm and friendly atmosphere, highlighting their quick and effective service when she needed an earring repaired in a moment of panic.

Worst Review:
A customer named Derek noted his disappointment with the staff's lack of knowledge regarding diamonds, which negatively impacted his experience while searching for an engagement ring.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.