Hutch's Jewelry, located at 23400 Greenfield Rd, Oak Park, MI 48237, operates under the philosophy of providing exceptional jewelry services, particularly specializing in engagement ring creation. Customers have noted the extensive selection and customization options available, catering to various preferences and budgets. Hutch’s Jewelry enjoys a supportive community presence in Oakland County, where it has been servicing clientele for years. The knowledgeable staff, including members like Gus and Meech, are recognized for their commitment to excellent customer service, with many reviews highlighting their willingness to assist customers in designing unique engagement rings.
However, the jeweler's reputation showcases a mix of sentiments across various platforms. Positive feedback emphasizes the friendly service and quality jewelry, while several negative reviews point to issues with customer service and unexpected pricing discrepancies.
Operating Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 7:00 PM
- Sunday: 12:00 PM - 5:00 PM
Total reviews covered: 242
Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%
Best Review:
A customer praised the friendly and knowledgeable staff, particularly highlighting Lisa's exceptional assistance in finding quality jewelry at great prices.
Worst Review:
One reviewer expressed frustration over a complicated engagement ring order, claiming significant miscommunication and poor handling of their transaction, ultimately feeling scammed by the store's practices.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 242
Store Phone Number: 2485691113