Imperial Jewelers, located at 7 New Paltz Plaza, New Paltz, NY 12561, specializes in engagement ring creation among its jewelry services. The store has garnered attention for both its quality and service, highlighted by positive sentiments from some customers who praise the owner, Lino, for his expertise in crafting beautiful pieces and providing thoughtful customer service. Negative experiences have also been reported, particularly regarding inconsistent hours, late orders, and customer service issues that some customers encountered.

The store operates in Ulster County and has a total of 21 reviews. It is reported to be permanently closed, which raises concerns for potential customers regarding order fulfillment and service availability.

Overall Sentiment from Online Customer Reviews:
The general atmosphere from online customer reviews indicates a split opinion; approximately 45% of reviews are positive, 15% neutral, and 40% negative.

**Opening Hours:**
- Monday: 10:00 AM - 6:00 PM
- Tuesday: 10:00 AM - 6:00 PM
- Wednesday: 10:00 AM - 6:00 PM
- Thursday: 10:00 AM - 6:00 PM
- Friday: 10:00 AM - 6:00 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

**Staff Members**: Lino

Best Review:
Becky Adae noted that every time she visited the store, it appeared to be closed despite the hours listed. She expressed frustration over the lack of responsiveness and unfulfilled service.

Worst Review:
Loretta V. described a troubling experience with resizing an engagement ring that had not been executed well, and she highlighted the owner's unprofessional behavior when addressing her concerns.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.