Irby's Union Avenue Jewelers, located at 130 S Union Ave, Pueblo, CO 81003, is a highly regarded jewelry store specializing in engagement ring creation and repair services. The shop has garnered attention for its exceptional customer service and commitment to quality, with a current overall rating of 4.3 based on 6 reviews across platforms like Yelp and Google.

The staff is noted for their friendliness and professionalism, providing personalized service for customers seeking unique engagement rings, as well as various jewelry repairs. The jeweler's commendable expertise in both jewelry and watch repairs has been a significant draw for many customers. The family-run nature of the business adds to its charm, as several reviews highlight the close-knit team atmosphere, with mentions of staff members being family and the gemologist being the owner’s mother, implying a legacy of craftsmanship that spans generations.

Nevertheless, there are some mixed sentiments regarding pricing, as a few customers found contrasting estimates for ring repairs. While the store aims for competitive pricing, some patrons felt they could secure better deals elsewhere.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 15%
Negative: 0%

Best Review:
Matt expresses his lifelong appreciation for the store, praising the reliable service and expertise in watch and jewelry repair, emphasizing the detailed, professional approach the staff offers.

Worst Review:
Kathy shares her experience where she received a quote for a diamond replacement that was significantly higher than a competitor's estimate, highlighting the need for careful price comparisons.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Opening Hours:
- Mon-Fri: 10:00 AM - 6:00 PM
- Sat: 10:00 AM - 4:00 PM
- Sun: Closed

Staff Members:
- Ann Travis (Owner)