Old World Gem & Jewelry is a well-established jewelry shop located at 3310 W Elm St, McHenry, IL 60050. Specializing in modern, antique, and vintage estate jewelry, this family-owned business has been serving customers for over 30 years, particularly focusing on engagement ring creation and personalized service. The shop is known for its unique collection and commitment to quality, making it a trusted destination for those seeking custom engagement rings and other fine jewelry.

The staff is frequently commended for their friendly and helpful service, with several customers noting that they provide thorough attention during the buying process. Many reviews highlight the expertise and dedication of the team, making it easier for customers to find the perfect piece or create a custom engagement ring tailored to their preferences. Additionally, the shop offers to buy jewelry, ensuring that customers can get fair prices for their items as well.

However, some feedback brings to light a few negative experiences, particularly regarding customer service interactions. A few customers reported feeling treated rudely during their visits, with concerns about the quality of jewelry and repair services. These mixed sentiments reveal that while many customers have a positive experience, there are instances where expectations were not fully met.

Overall sentiment from online customer reviews:
Positive: 76%
Neutral: 10%
Negative: 14%

Best Review: A customer remarked on the exceptional service they received when getting their engagement and wedding rings sized and soldered, appreciating the quick turnaround and attention to detail.

Worst Review: Another customer expressed dissatisfaction with their experience, stating they felt the prices were inflated and that the service received was less than satisfactory, reflecting negatively on the staff's approach.

Operating Hours:
- Monday: 9 AM - 3 PM
- Tuesday: 9 AM - 3 PM
- Wednesday: 9 AM - 3 PM
- Thursday: 9 AM - 3 PM
- Friday: Closed
- Saturday: Closed
- Sunday: Closed

Staff members mentioned: No specific staff names were provided.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.