J T Jewelry & Repairs, located at 3601 Emerson Ave #2, Parkersburg, WV 26104, operates in Wood County and specializes in engagement ring creation and jewelry repair services. With a focus on craftsmanship and customer service, this jeweler has garnered a mix of reviews from clients. The shop is known for its skilled workforce, including staff members John and Tina, who have been mentioned positively for their friendly and helpful demeanor.
Customer reviews highlight the quality of repairs and the reasonable pricing, with one customer noting impressive turnaround for a wedding ring repair. However, there have also been criticisms regarding customer service, with a reviewer expressing disappointment over perceived condescension and unsatisfactory repair work on a necklace.
Overall Sentiment from Online Customer Reviews:
Positive: 62%
Neutral: 15%
Negative: 23%
**Opening Hours:**
- Wednesday: 11 am – 7 pm
- Thursday: 11 am – 7 pm
- Friday: 11 am – 7 pm
- Saturday: 11 am – 5 pm
- Sunday: Closed
- Monday: Closed
- Tuesday: 11 am – 7 pm
**Staff Members Mentioned:**
- John
- Tina
Best Review: A customer commended the quick and efficient service from Tina, emphasizing the satisfaction with restoring a precious wedding ring in just one day.
Worst Review: Another customer expressed dissatisfaction with the conduct of a staff member, describing an insulting experience when their repair request for a bracelet was dismissed.
*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.
Positivity Score: 69.5%
Total Customer Feedback Reviewed: 26
Store Phone Number: 3044247010