Dutille's Jewelry Design Studio is a family-run establishment, known for its exceptional engagement ring creation and customer service in Lebanon, NH. Located at 55 North Park Street, this third-generation jewelry store has been serving the community since 1959. The owner Jude Dutille and his team prioritize personalized service and craftsmanship, ensuring that every customer feels valued and informed during the ring creation process.
Clients appreciate the ability to work directly with knowledgeable staff, including G.I.A. Graduate Gemologists, who assist in custom designs, repairs, and selections of unique pieces. The store is recognized for its attention to detail and quality, contributing to a warm, welcoming atmosphere.
With 67 reviews covering various customer experiences, the overall sentiment from online reviews is very positive. An approximate analysis indicates the feedback consists of 90% positive, 8% neutral, and 2% negative sentiments.
The positive remarks frequently highlight the friendly and professional staff, excellent craftsmanship, and the attention given to custom engagement rings. Customers mention feeling comfortable and valued throughout their visits.
Conversely, negative comments are rare but occasionally point to longer wait times during peak periods, illustrating a desire for even more efficient service, although this is often overshadowed by the overall satisfaction.
Best Review: Madeline praised the friendly staff who provide knowledgeable service without any pressure to buy.
Worst Review: One reviewer mentioned that while the quality was great, the wait for some services felt a bit lengthy.
Operating Hours:
- Monday: 9:00 AM - 5:00 PM
- Tuesday: 9:00 AM - 5:00 PM
- Wednesday: 9:00 AM - 5:00 PM
- Thursday: 9:00 AM - 7:00 PM
- Friday: 9:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed
Staff Members Mentioned:
- Jude D. (Owner, Graduate Gemologist)
- Cheryl L. (Graduate Gemologist, Service Manager)
- Beau M. (Sales Manager)
- Dexter C. (Bench Jeweler)
- Danita M. (Designer)
- Katherine C. (Social Media Manager)
- Laura D. (Inventory Manager)
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 94%
Total Customer Feedback Reviewed: 65