The Jewelers Bench, located at 808 Trotwood Ave, Columbia, TN 38401, has established itself as a reputable local jeweler specializing in engagement ring creation and various jewelry services. The shop is known for its personalized customer service and skilled craftsmanship, making it a popular choice among the community for custom jewelry design and repair.

With a total of 95 reviews analyzed, the overall sentiment reflects a mixture of positive and negative experiences. Many customers praise the staff for their friendliness, expertise, and the quality of repairs. Positive sentiments highlight the exceptional customer service and the reasonable pricing offered, especially for engagement ring resizing and repairs. Notably, the owner and his long-standing experience in the jewelry industry are often mentioned as contributing factors to the store's positive reputation. In contrast, a few negative reviews express dissatisfaction regarding service mishaps, particularly incidents of miscommunication regarding jewelry repairs.

Customer Reviews Sentiment:
- Positive: 75%
- Neutral: 15%
- Negative: 10%

Operating hours are as follows:

| Day | Hours |
|-----------|----------------------|
| Monday | Closed |
| Tuesday | 10:00 AM - 5:30 PM |
| Wednesday | 10:00 AM - 5:30 PM |
| Thursday | Closed |
| Friday | 10:00 AM - 5:30 PM |
| Saturday | 10:00 AM - 4:00 PM |
| Sunday | Closed |

Staff members mentioned include Tommy and Sheila May.

Best Review: A customer praised The Jewelers Bench for its exceptional customer service and quick repair time, noting that their broken bracelet was fixed on the spot without any charge.

Worst Review: One review highlighted a troubling experience where a customer felt that their watch was mishandled, resulting in a costly repair for a broken stem, indicating a significant lapse in service quality.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.