Jewelry Exchange & Repair is a prominent engagement ring creation and repair shop located at 84 Municipal Dr, Jacksonville, AR 72076. This store specializes in crafting beautiful and unique engagement rings while also offering a range of jewelry repair services. Known for its friendly and knowledgeable staff, including owners Mark and Cathy, the store receives high praise for its fair pricing and excellent customer service.

The store has garnered a total of 39 reviews, reflecting a mix of experiences from customers. The overall sentiment from online customer reviews is as follows:

Positive: 85%
Neutral: 10%
Negative: 5%

The favorable feedback frequently highlights the attentive service provided by the staff, who are recognized for their expertise in jewelry repairs and engagement ring selections. However, some negative reviews have pointed out concerns regarding customer service issues, particularly in instances where customers felt they did not receive adequate compensation for unsatisfactory transactions.

Best Review: A customer named Liam expressed utmost satisfaction after purchasing an engagement ring, noting the exceptional value and beauty of the piece, as well as the helpfulness of the store's owners.

Worst Review: Brittany shared a negative experience regarding mishandled jewelry, where she was dissatisfied with the response to her request for a refund after her rings were improperly resized.

Operating hours:
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: Closed
- Sunday: Closed

Staff: Mark, Cathy

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.