Metry's On Main Jewelry Shoppe is located at 11712 Main St, Louisville, KY 40243, with a contact number of (502) 254-5395. This local jeweler specializes in creating custom engagement rings, offering a range of services that include jewelry repairs and consultations for bespoke creations. The team, noted for their attentive service, works diligently to accommodate customer needs and preferences in engagement ring design.

Customer feedback indicates a mix of experiences. Positive reviews highlight excellent customer service, with many praising the staff for their attentiveness and commitment to quality. Notable mentions include the skill of the staff in repairing jewelry swiftly and effectively, as well as their fair pricing for repairs and custom work. However, some negative experiences have surfaced as well, particularly regarding customer service interactions that were perceived as unsatisfactory, including disputes over the quality and return policies.

Overall Sentiment from Online Customer Reviews:
Based on the review analysis, the overall sentiment score is 70% positive, 20% neutral, and 10% negative.

Best Review:
Ben Thayer commended Metry’s for their excellent service and the owner's dedication to custom jewelry creation, suggesting a positive experience for clients seeking personalized designs.

Worst Review:
Donna D. expressed frustration with the customer service, citing a negative experience related to the return of jewelry she alleged was misrepresented, highlighting potential issues with customer relations.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Operating Hours**:
- Friday: 9 am – 4:45 pm
- Monday: 9 am – 4:45 pm
- Tuesday: 9 am – 4:45 pm
- Wednesday: 9 am – 4:45 pm
- Thursday: 9 am – 4:45 pm
- Saturday: Closed
- Sunday: Closed

Staff members mentioned include Mark and Larry.