JRC Jewelry Center, located at 1605 Sulphur Spring Rd, Halethorpe, MD 21227, is a family-owned and operated full-service jewelry store. With over 30 years of experience in the industry, JRC specializes in creating custom engagement rings, diamond sales, and expert jewelry repairs. The store prides itself on its attentive, knowledgeable staff who are committed to providing exceptional customer service. Many reviews highlight the excellent craftsmanship and personalized experience offered during the engagement ring creation process, showcasing the staff’s willingness to work closely with clients to make their dream rings a reality.

Customers often appreciate the store's friendly atmosphere and the helpfulness of staff, including noted team members like Randi and Mary, who assist with everything from repairs to custom designs. Positive feedback emphasizes the affordability and quality of services, while also noting the unique, one-of-a-kind pieces available for purchase.

However, some reviews express dissatisfaction due to certain service mishaps, such as delays in repairs and unsatisfactory communication regarding specific job tasks.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

Highlight Customer Reviews:
Best Review: A customer praised JRC for making a custom engagement ring that perfectly matched their vision. They highlighted the staff's friendliness and the quick turnaround for other jewelry repairs, commending the seamless experience they had while customizing their ring.

Worst Review: A customer reported dissatisfaction after an experience involving a watch strap replacement, noting scratches on their watch and poor service from staff during the process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
- Monday: 10:00 AM - 5:00 PM
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 3:00 PM
- Sunday: Closed

Staff Members Mentioned:
- Randi
- Mary