Jewels by Design is a fine jewelry store located in Reedsburg, Sauk County, Wisconsin, specializing in custom engagement ring creation and exceptional customer service. The store is co-owned by Dennis and Rebecca Genthe, who bring extensive experience and a commitment to quality. They offer a range of services, including in-store jewelry repair, restoration, and custom jewelry design, ensuring that every piece meets the customers’ vision.
Customers consistently highlight the store's friendly atmosphere and the owner’s willingness to go above and beyond in creating personalized pieces. The staff, well-versed in jewelry craftsmanship, has earned praise for their attentiveness, thoroughness, and the high quality of their work.
However, some reviews noted concerns regarding the quality of certain diamonds shown during consultations, indicating a need for improved customer education on options available.
Overall sentiment from online customer reviews:
Positive: 85%
Neutral: 10%
Negative: 5%
Opening Hours:
- Wednesday: 10 AM - 5 PM
- Thursday: 10 AM - 5 PM
- Friday: 10 AM - 5 PM
- Saturday: 9 AM - 12 PM
- Sunday: Closed
- Monday: Closed
- Tuesday: Appointment Only
Staff Members: Dennis and Rebecca Genthe
Best Review: A customer praised the superb customer service and extensive jewelry selection, expressing trust in the ownership's expertise.
Worst Review: A reviewer expressed dissatisfaction with the quality of a diamond shown, feeling that more effort should be made to offer higher quality selections.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 90%
Total Customer Feedback Reviewed: 40