Morrell Jewelry, located at 134 E Bandera Rd, Boerne, TX 78006, is a well-established jewelry store that has been serving the community since 1991. Renowned for its exceptional engagement ring creation services, the store delivers a blend of custom designs and quality pieces, catering to clients looking for unique and timeless jewelry. Alongside engagement rings, Morrell Jewelry specializes in fine jewelry, watches, jewelry repair, and appraisal services.
The staff is praised for their superior customer service, with many customers highlighting their willingness to go above and beyond in assisting with custom designs and repairs. For example, one customer noted the team's ability to address issues with previous jewelers swiftly and efficiently. However, there have been some criticisms regarding customer service experiences, particularly related to the physical layout and parking arrangements.
Operating hours are as follows:
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday: 10:00 AM - 5:00 PM
- Thursday: 10:00 AM - 5:00 PM
- Friday: 10:00 AM - 5:00 PM
- Saturday: 10:00 AM - 2:00 PM
- Sunday: Closed
- Monday: Closed
Overall Sentiment from Online Customer Reviews:
Positive: 74%
Neutral: 18%
Negative: 8%
Highlighting the professionalism and creativity of the team's engagement ring services, Morrell Jewelry is celebrated as a trusted local jeweler despite some mixed reviews regarding specific customer interactions.
Best Review:
Shawn expressed appreciation for the family-owned atmosphere and the excellent service provided, calling Morrell Jewelry his new go-to jeweler.
Worst Review:
Becca criticized the store’s parking situation and expressed disappointment in the perceived lack of consideration for local customers, noting that this experience would deter her from returning.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 83%
Total Customer Feedback Reviewed: 22
Store Phone Number: 8302494092