J Michaels Jewelers, located at 370 Springfield Ave, Berkeley Heights, NJ, offers an impressive array of services, particularly focused on engagement ring creation. This trusted jeweler has been a staple in the community since its inception in 1970, providing expert craftsmanship and personalized service. Michael Bernardo, the owner, is frequently commended for his extensive knowledge and commitment to customer satisfaction. The store operates by appointment only, ensuring dedicated attention for each customer.

The overall feedback from online customer reviews indicates a predominantly positive sentiment, with approximately 90% reflecting favorable experiences. Customers particularly appreciate the friendly atmosphere and expert guidance during the selection and design process, often mentioning the supportive staff, including names like Michael and Hannah. However, a few reviews reflected minor dissatisfaction regarding delays in service during peak times, suggesting room for improvement in efficiency.

**Customer Reviews Sentiment:**
- Positive: 90%
- Neutral: 5%
- Negative: 5%

**Opening Hours:**
| Day | Hours |
|------------|--------------------------|
| Monday | Closed |
| Tuesday | 10 AM - 4 PM |
| Wednesday | 10 AM - 4 PM |
| Thursday | 10 AM - 4 PM |
| Friday | 10 AM - 4 PM |
| Saturday | 10 AM - 2 PM |
| Sunday | Closed |

**Staff Members:**
- Michael Bernardo (Owner)
- Hannah

Best Review:
Colleen appreciated the attentive and helpful staff, particularly highlighting Hannah’s assistance in finding the perfect gift and ensuring a welcoming environment for her daughter.

Worst Review:
One reviewer expressed frustration about a longer-than-expected wait time on a busy day, indicating that although the service was kind, the efficiency could be improved.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.