Joyelles Jewelers, located at 318 Delaware Ave, Ste 12, Delmar, NY 12054, is a family-owned jewelry store offering a wide range of services, notably in the creation of custom engagement rings. With a dedicated staff that includes knowledgeable gemologists and skilled jewelers, they prioritize building warm relationships with their customers over simply making sales. Joyelles provides various services such as jewelry repair, restoration, and custom design, making it a go-to destination for couples looking for unique engagement rings. The shop operates in Albany County, catering to customers from nearby areas.

The store has received a total of 70 reviews. While many customers have praised the friendly and helpful staff, noting a welcoming atmosphere and a strong commitment to customer service, there is a noticeable split in opinions. Positive reviews highlight the engaging and supportive environment, especially when selecting and designing engagement rings. However, some negative reviews point to experiences of rudeness and dissatisfaction with repairs, specifically concerning issues with jewelry quality and customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Best Review:
A customer appreciated the store's friendly atmosphere and the staff's patience in helping them select an engagement ring, mentioning how the team went above and beyond during the design process.

Worst Review:
Another reviewer expressed disappointment over the customer service received during a repair, stating they felt dismissive treatment and a lack of care for their concerns.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

Opening Hours:
Tuesday - Friday: 9:30 AM - 5:30 PM
Saturday: 9:30 AM - 3:00 PM
Sunday and Monday: Closed

Staff members mentioned include knowledgeable gemologists and skilled jewelers, though specific names were not provided.