Jay's Jewelry, located at 765 Park St, Hartford, CT 06106, offers exceptional services in engagement ring creation and repair. This jeweler has garnered a significant reputation, boasting an impressive total of 359 reviews across various platforms, reflecting a strong presence within the jewelry community. The establishment provides an extensive selection of custom engagement rings, crafted with a keen attention to detail, reflective of each customer's unique preferences and budget.

Customers frequently commend the friendly and knowledgeable staff, who are dedicated to providing a welcoming shopping experience. The owner, along with his team, is noted for their commitment to excellent customer service, ensuring that clients feel like family while exploring options for their special pieces. Positive reviews highlight the store's reasonable pricing and quality of craftsmanship, creating a loyal customer base that appreciates the long-standing presence of Jay's Jewelry in Hartford.

However, some negative feedback points to experiences involving repairs that did not meet customers' expectations, leading to frustration for a few individuals. Despite these instances, the overall sentiment towards Jay's Jewelry remains strong.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 15%
Negative: 5%

The following hours of operation are observed:
- Monday: 10 am – 5:45 pm
- Tuesday: 10 am – 5:45 pm
- Wednesday: 10 am – 5:45 pm
- Thursday: 10 am – 5:45 pm
- Friday: 10 am – 5:45 pm
- Saturday: 10 am – 5:45 pm
- Sunday: Closed

Staff members mentioned include Jay, the owner, and several attentive employees dedicated to providing the best service possible.

Best Review: A customer praised the exceptional service and the helpfulness of the staff, noting that Jay and his team made every effort to accommodate their needs during their search for a custom engagement ring.

Worst Review: One customer expressed dissatisfaction with the repair service, stating that their jewelry was not handled as requested, leading to a less than favorable experience.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.