JX Jewelry Exchange, located at 275 Rt 22, Springfield Township, NJ 07081, is well-regarded for its craftsmanship in engagement ring creation and exceptional customer service. With a contact number of (973) 379-0062, this jeweler prides itself on providing a range of jewelry services tailored to customer needs. The experienced team, including staff members like Moses and Joseph, is known for assisting clients in selecting the perfect piece that reflects their vision.

Positive reviews highlight the quality of jewelry and knowledgeable staff, with many customers mentioning satisfactory experiences with custom pieces, including engagement rings. However, some reviews note concerns about customer service, particularly regarding repairs and customer accountability.

Overall Sentiment from Online Customer Reviews:
Positive: 52%
Neutral: 24%
Negative: 24%

Opening Hours:
- Monday: 10:00 AM - 7:00 PM
- Tuesday: 10:00 AM - 7:00 PM
- Wednesday: 10:00 AM - 7:00 PM
- Thursday: 10:00 AM - 7:00 PM
- Friday: 10:00 AM - 7:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed

Staff members mentioned: Moses, Joseph

Best Review:
A customer expressed satisfaction with the quality of jewelry and the exceptional service provided by Moses and Joseph, particularly when looking for engagement rings and custom pieces.

Worst Review:
A reviewer raised concerns about the handling of a broken necklace, stating that the customer was not offered a repair or replacement despite a significant purchase, leading to disappointment in the service provided.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.