Karen's Jewelers, located at 1120 Oak Ridge Turnpike, Oak Ridge, TN 37830, is known for its dedication to fine jewelry and exceptional customer service. The store specializes in creating custom engagement rings and offers a wide range of jewelry options, including both bridal and fashion collections. Customers can appreciate the attentive and knowledgeable staff, including Jonathan, who is recognized for his patience and helpfulness during the engagement ring selection process. The store's commitment to quality service has earned them a favorable reputation in the community.

However, not all experiences have been positive; some customers reported issues with rude service and a lack of assistance with resizing rings, which led them to seek help elsewhere. Nevertheless, the majority of reviews highlight the quality of craftsmanship and supportive engagement ring services.

Overall Sentiment from Online Customer Reviews:
Positive: 75%
Neutral: 10%
Negative: 15%

The store has received 42 reviews in total, reflecting a mix of sentiments from customers.

Best Review: Michelle Harris commended the beautiful pieces and great staff, noting that layaway options are available, which is a valuable service for those looking to make significant purchases.

Worst Review: Brad B. expressed dissatisfaction with the rude behavior of the sales staff when he sought assistance for a ring resizing, leading him to find better service at a different jeweler.

**Operating Hours:**
- Monday: Closed
- Tuesday: 10:00 AM - 5:00 PM
- Wednesday - Friday: 10:00 AM - 5:30 PM
- Saturday: 10:00 AM - 4:00 PM
- Sunday: Closed

**Staff Members:**
- Jonathan

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.*