KAY Jewelers, located at 2131 St. Hwy. 35, Ste. 101, Holmdel, NJ 07733, operates in Monmouth County and is widely recognized for its commitment to providing exceptional service in jewelry creation, particularly engagement rings. The store's knowledgeable staff is dedicated to making the ring selection process enjoyable and memorable, as evidenced by a mix of reviews from customers.

The store currently has a total of 74 reviews. Many customers have praised the friendly and attentive service of employees like Emily and Ellen, noting their helpfulness in finding the perfect engagement ring within budget. Clients have also expressed appreciation for the comprehensive services, including repair, customization, and diamond upgrades.

Conversely, there are negative sentiments regarding staff interactions, particularly with one employee, Ellen, who has been described as condescending and unprofessional by some customers. This contrast highlights that while many customers leave satisfied with their purchases and service, some have reported frustrating experiences during their visits.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

**Hours of Operation:**
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members Mentioned:**
- Emily
- Ellen

Best Review:
Peter highlighted the excellent prices and attentive service he received, commending the team for helping him choose the perfect rings.

Worst Review:
Taylor expressed frustration over the treatment received from an employee, describing the interaction as disrespectful and unprofessional.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.