Kay Jewelers, located at 668 A Fairview Road, Simpsonville, SC 29680, is a prominent retailer specializing in engagement rings and personalized jewelry services. The store operates in Greenville County and prides itself on providing a superior shopping experience since its establishment in 1916. Customers can reach the store at (864) 228-9688.

The store offers a variety of services focused on engagement ring creation, including custom and special orders, jewelry maintenance and repair, and diamond upgrades. The knowledgeable staff is dedicated to assisting customers in finding the perfect piece for their special moments.

The customer reviews showcase a mixed sentiment towards the store's services.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

Positive feedback frequently highlights the friendly and knowledgeable staff, lauding them for their helpfulness in guiding customers through their engagement ring selections. Many reviews emphasize the wide range of jewelry available, and the store's ability to fulfill special requests.

Conversely, some negative reviews point out instances of poor customer service and high pricing compared to local competitors. A few customers expressed dissatisfaction with repair services and overall experiences at the store, which contributes to a varied perception of the service quality.

Best Review: Sue noted that the staff at this Kay Jewelers location is incredibly helpful and knowledgeable. She appreciated the attentive service and great selection available when she was looking for a ring.

Worst Review: Anthony shared his experience of receiving rude service and finding the prices unreasonably high for basic repairs, discouraging him from recommending the store.

**Opening Hours:**
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.