Kay Jewelers, located at 1200 E Admiral Doyle Dr Ste. A, New Iberia, LA 70560, operates in Iberia County and specializes in creating stunning engagement rings. The store offers a range of services including jewelry maintenance and repair, custom and special orders, diamond upgrades, gold exchanges, and appraisals. Customers have commended the staff for their professionalism and helpfulness, with many noting a friendly atmosphere that enhances the shopping experience.

Customer feedback indicates a generally positive sentiment towards the service, with approximately 80% of reviews reflecting a favorable experience. The remaining 20% express some concerns, particularly regarding issues with the extended service plans and the handling of jewelry repairs.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned in reviews include Lydnsie and Ms. Tabatha, who are noted for their exceptional customer service.

Overall Sentiment from Online Customer Reviews:
Positive: 80%
Neutral: 0%
Negative: 20%

Best Review:
Jennah praised the New Iberia location for its friendly team and efficient service, highlighting her satisfaction with the benefits she learned about during her visit.

Worst Review:
Aaron expressed frustration with the service plan, stating he had difficulty having his wife's rings serviced due to record-keeping issues.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.