KAY Jewelers, located at 1515 E. Us 223, Ste. 1, Adrian, MI 49221-4456, is a premier destination for engagement ring creation in Lenawee County. With a reputation as one of America’s leading jewelry retailers, this store offers an extensive selection of engagement rings, wedding jewelry, and personalized gifts, ensuring every customer can find something special for their occasion. The knowledgeable staff provides exceptional service, focusing on creating personalized experiences for customers looking to select the perfect engagement ring.

The store operates with consistent hours throughout the week:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Overall Sentiment from Online Customer Reviews:
Based on 72 reviews, the sentiment breakdown is as follows:
- Positive: 80%
- Neutral: 15%
- Negative: 5%

Customers generally express satisfaction with the service and variety of products. Positive reviews highlight the helpfulness and friendliness of the associates, with many mentioning a seamless experience when selecting and purchasing their jewelry. However, some negative feedback points to concerns about service quality during repairs and selection limitations.

Best Review:
Calib praised the efficient service in purchasing a necklace and earring set, noting he was able to find what he needed promptly.

Worst Review:
Dwain expressed disappointment in the repair service, criticizing the quality of work received and a perceived lack of attentiveness from management.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.