Located at 916 Loganville Highway, Ste. 620, Bethlehem, GA 30620, Kay Jewelers in Barrow Crossing specializes in creating exceptional engagement rings alongside a variety of other jewelry services. This store, situated in Barrow County, has garnered a mix of customer sentiment, as reflected in the 72 reviews analyzed.

Positive feedback highlights the knowledgeable and helpful staff, with mentions of individuals providing attentive service during the engagement ring selection process. Customers have appreciated the great care taken in crafting their jewelry, ensuring a personalized experience.

Conversely, negative sentiments arise from complaints about customer service inconsistencies, particularly regarding delays in service and dissatisfaction with item quality. Some customers have expressed frustration about lackadaisical treatment when seeking assistance, indicating some areas for improvement.

Overall Sentiment from Online Customer Reviews:
- Positive: 64%
- Neutral: 16%
- Negative: 20%

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff Members:
- No specific staff names were provided.

Best Review: A customer noted the exceptional assistance they received, emphasizing the staff's ability to help them navigate the engagement ring buying process efficiently and with attentive care.

Worst Review: One reviewer expressed severe dissatisfaction with their experience, claiming that the staff failed to acknowledge them while they waited, resulting in a feeling of being undervalued.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.