Kay Jewelers, located at 331 Rockaway Turnpike, Lawrence, NY 11559-1015, operates in Nassau County and is known for its expertise in creating beautiful engagement rings. The store is open from Tuesday to Monday, with hours as follows:

| Day | Hours |
|-----------|----------------|
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |
| Monday | 10:00 AM - 8:00 PM |

The store has garnered a mixed reputation through various customer reviews. Customers have highlighted the knowledgeable and welcoming staff, specifically mentioning individuals such as Marisol and Francine for their professionalism and helpfulness during the engagement ring selection process. Positive sentiments frequently point to the team’s ability to cater to individual preferences and provide a pleasant shopping experience, with many customers praising the store’s great customer service and wide selection of jewelry.

However, there are negative sentiments stemming from experiences involving poor customer service and dissatisfaction with service discrepancies. A few reviews indicate issues such as problems with ring sizing and perceived unprofessional behavior from some staff members.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 20%
Negative: 15%

Highlighting some customer experiences,

Best Review:
Samantha expressed appreciation for the patience and knowledge of staff member Davi, who ensured that her engagement ring would arrive on time while providing a personalized shopping experience.

Worst Review:
Gail had a negative experience concerning a ring sizing issue where the service provided was deemed unsatisfactory, leaving her frustrated with the overall handling of her request.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.