Kay Jewelers located at 555 Hubbard Ave., Ste. 37, Pittsfield, MA 01201-3876, offers an extensive selection of engagement and wedding jewelry as part of their commitment to quality and service. The store prides itself on its knowledgeable staff, including well-reviewed team members like Tyler and Kenneth, who are noted for their engaging customer service and expertise in guiding customers through the fine jewelry selection process.

Kay Jewelers provides various services including custom and special orders, jewelry maintenance and repair, diamond upgrades, gold exchange, and appraisals, making it a comprehensive destination for jewelry enthusiasts. The atmosphere within the store is often highlighted by friendly interactions, although some reviews have expressed concerns about inconsistent customer service and extended wait times for repairs.

Operating in Berkshire County, the store is currently open and receives a fair number of reviews, providing prospective customers various insights into their offerings.

**Address**:
555 Hubbard Ave., Ste. 37, Pittsfield, MA 01201-3876
**Phone Number**: (413) 445-7866

**Operating Hours**:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Overall Sentiment from Online Customer Reviews:**
Positive: 55%
Neutral: 15%
Negative: 30%

In total, 34 reviews were analyzed for this overview, highlighting a blend of positive experiences and significant areas for improvement in customer service.

Best Review:
Sarah praised the staff for their helpfulness and friendliness, stating that they assisted in choosing special pieces and offered complimentary ring cleaning services.

Worst Review:
John expressed severe dissatisfaction with the lack of service regarding a watch refurbishment, describing interactions with the store manager as unprofessional and frustrating, ultimately leading to a prolonged refund process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.