Kay Jewelers Brodhead Road Outparcel, Monaca, PA
KAY Jewelers, located at 880 Beaver Valley Mall, Monaca, PA 15061, operates in Beaver County and specializes in engagement ring creation and other fine jewelry services. The store offers a variety of options for customers, including custom and special orders, maintenance and repair services, diamond upgrades, gold exchanges, and certified appraisals. Staff members, including Markel and others, have been noted for their helpfulness and personalized service.
Operating hours are as follows:
- Wednesday: 10:00 AM – 8:00 PM
- Thursday: 10:00 AM – 8:00 PM
- Friday: 10:00 AM – 8:00 PM
- Saturday: 10:00 AM – 8:00 PM
- Sunday: 11:00 AM – 7:00 PM
- Monday: 10:00 AM – 8:00 PM
- Tuesday: 10:00 AM – 8:00 PM
Overall Sentiment from Online Customer Reviews:
Customer reviews indicate a mixed response to KAY Jewelers, with approximately 65% positive sentiment, 25% neutral, and 10% negative. Many customers praise the knowledgeable and attentive staff, particularly highlighting their expertise in engagement ring selection and customer service. However, negative reviews often cite issues with repairs and communication.
Best Review:
A customer named John commended the exceptional manners and personable nature of staff member Markel, noting how he went above and beyond to assist with finding the perfect jewelry pieces.
Worst Review:
Leeann expressed dissatisfaction with a purchase experience, highlighting frustration over a bracelet resizing issue that the store could not resolve as promised, which left her feeling disappointed.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Staff members mentioned: Markel.
