Kay Jewelers Cambridge Crossing, Cambridge, OH

Kay Jewelers located at 61233 Southgate Pkwy, Cambridge, OH 43725-8945, specializes in engagement ring creation and offers a range of services including custom and special orders, jewelry maintenance and repairs, and diamond upgrades. The staff is noted for their professionalism and helpfulness, contributing to a positive shopping experience for those seeking to create the perfect engagement ring. Customers have praised the store for its great service, with specific mentions of employees like Tiffany and Kaitlyn, who have received commendable feedback for their assistance in navigating purchases and repairs.

The store operates in Guernsey County and maintains the following hours:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

Overall Sentiment from Online Customer Reviews:
Based on over 146 customer reviews analyzed, the sentiment breakdown is as follows: Positive 85%, Neutral 10%, Negative 5%. Customers predominantly express satisfaction with the service, particularly valuing the knowledgeable staff and the range of jewelry options, although a few negative experiences have surfaced, mostly related to customer service incidents.

Best Review:
Jodi shared a long-standing loyalty to Kay Jewelers, recounting a recent experience where she was insulted by the manager, Tiffany, during a visit to pick up her jewelry. Jodi emphasized that her loyalty and previous positive experiences did not match the treatment she received and hoped for a resolution.

Worst Review:
Karen mentioned a previous experience where the staff was friendly and accommodating when she needed a watch battery change. She appreciated the helpful service, highlighting the competence displayed by the staff during her visit.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.