Located in East Point, GA, at 3662 Marketplace Blvd., Ste. 740, Kay Jewelers specializes in engagement ring creation and offers excellent customer service. Known for their commitment to fine jewelry, the staff at this location, including manager Lynette, showcase a high level of professionalism and expertise in assisting customers to find the perfect engagement ring. The store is well-equipped to provide a range of jewelry services, including custom designs, jewelry maintenance and repair, diamond upgrades, and appraisals.

Kay Jewelers has a total of 345 reviews available, indicating a diverse customer experience. Many customers praise the friendly and knowledgeable staff, particularly in helping navigate their selections and providing personalized services to create memorable moments in engagement and wedding preparations. However, some customers have reported dissatisfaction with customer service inconsistencies and long wait times during peak hours.

Customer Reviews Sentiment:
Positive: 68%
Neutral: 20%
Negative: 12%

**Best Review:**
Erica highlighted the attention to detail and efficiency of the staff when she needed her anklet repaired, commending the clear communication and timely service.

**Worst Review:**
Latrice found the staff to be unhelpful and dismissive when she rushed in just before closing to purchase an essential item, leading her to decide against returning.

| Day | Hours |
|-----------|-------------------|
| Monday | 10:00 AM - 9:00 PM|
| Tuesday | 10:00 AM - 9:00 PM|
| Wednesday | 10:00 AM - 9:00 PM|
| Thursday | 10:00 AM - 9:00 PM|
| Friday | 10:00 AM - 9:00 PM|
| Saturday | 10:00 AM - 9:00 PM|
| Sunday | 11:00 AM - 7:00 PM|

Staff members mentioned include Lynette.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.