Kay Jewelers, located in Chautauqua Mall at 318 E Fairmount Ave, Space 336, Lakewood, NY 14750, operates within Chautauqua County. Known for its expertise in engagement ring creation, the store prides itself on a wide selection of fine jewelry, including personalized options. Their commitment to customer service is evident, with staff members often praised for their exceptional assistance throughout the jewelry selection and buying process.

The store has received a total of 58 reviews, highlighting a predominantly positive atmosphere. Customers frequently praise the helpfulness and friendliness of the staff, particularly mentioning individuals like Emily, Haylie, and others who provide attentive service. Positive reviews reflect a welcoming environment where clients feel valued and supported in finding the right piece for important occasions, especially engagements.

Conversely, some negative feedback highlights isolated instances of poor customer service, with a few customers expressing dissatisfaction with specific interactions. These comments, however, appear to be the exception rather than the norm.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours**:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Members**: Emily Smith, Haylie (specific last names not provided)

Best Review: Janelle mentioned that the staff at Kay Jewelers provides amazing service, creating a friendly environment that enhances the shopping experience for those looking for special jewelry pieces.

Worst Review: Mary expressed frustration with her experience, claiming that the representative was rude and inconsiderate, leading her to feel unhappy with the service she received.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.