Kay Jewelers, located in Cherry Hill Mall at 2000 Route 38, Ste. 1138, Cherry Hill, NJ 08002, offers a wide range of services with a strong focus on engagement ring creation. Renowned for their extensive selection of engagement rings, the store provides personalized assistance from knowledgeable staff, ensuring a tailored experience for every customer. The store operates in Camden County, NJ.

Customers have highlighted both positive and negative aspects of their experiences. On the positive side, many reviewers praised the staff, especially Dina and Andrea, for their exceptional customer service, patience, and helpfulness in guiding customers through the engagement ring selection process. Customers noted that the atmosphere is personable and attentive, making it easier to make decisions about significant purchases.

Conversely, there are several negative reviews pointing to issues with customer service, including reports of inadequate cleaning of jewelry and unresponsive staff during busy hours. Some customers expressed frustration over their interactions with store representatives, claiming that they encountered a lack of knowledge regarding jewelry and services.

Overall Sentiment from Online Customer Reviews:
Positive: 55%
Neutral: 20%
Negative: 25%

Opening Hours:
- Tuesday: 10:00 AM - 9:00 PM
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM

Staff Members:
- Dina
- Andrea

Best Review: A customer appreciated the personalized attention and expertise of Dina, who made them feel comfortable during the engagement ring selection process.

Worst Review: Another reviewer expressed dissatisfaction with the service, stating that the store failed to clean their jewelry adequately and that the staff seemed uninformed about certain jewelry specifics.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.