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Kay Jewelers, located at 51 S Main St Ste 137, City Creek Center, Salt Lake City, UT 84111, provides a range of services focused on engagement ring creation. The store is known for its friendly customer service and knowledgeable staff, who assist customers in selecting the perfect ring while offering customization options to meet individual preferences. The jeweler prides itself on ensuring that each customer has a personalized experience when designing their engagement rings. Customers have shared experiences of both positive interactions with staff members and some concerns about product quality and service wait times.
The jeweler operates within Salt Lake County and can be reached at (801) 532-2156.
**Operating Hours:**
| Day | Hours |
|-----------|------------------|
| Monday | 10:00 AM - 9:00 PM |
| Tuesday | 10:00 AM - 9:00 PM |
| Wednesday | 10:00 AM - 9:00 PM |
| Thursday | 10:00 AM - 9:00 PM |
| Friday | 10:00 AM - 10:00 PM |
| Saturday | 10:00 AM - 10:00 PM |
| Sunday | Closed |
**Overall Sentiment from Online Customer Reviews:**
The overall sentiment for Kay Jewelers reveals a mix of positive, neutral, and negative reactions. Approximately 50% of reviews are positive, highlighting staff friendliness and helpfulness in ring customization. Around 30% are neutral, reflecting average experiences, while 20% are negative, often addressing service issues and concerns regarding product quality and timely repairs.
**Best Review:**
Kile praised the exceptional customer service received from Susie, who assisted in repairing a bracelet. He emphasized the unexpected kindness shown, as he anticipated a cost, but Susie adjusted it for him without charge, leading him to consider Kay Jewelers for future jewelry purchases.
**Worst Review:**
Cassandra expressed dissatisfaction with the handling of a diamond repair on her engagement ring. She reported poor communication and frustrating delays in service, ultimately taking her business elsewhere after a disappointing experience with the store's management.
*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 65%
Total Customer Feedback Reviewed: 9
Store Phone Number: (801) 532-2156
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