KAY Jewelers, located at 100 S Colonial Drive, Ste. 1900, Alabaster, AL 35007-4667, operates in Shelby County. This trusted jeweler provides a variety of services, with a strong focus on engagement ring creation and personalized customer service. With a total of 83 reviews, the store is known for its talented staff, including well-regarded consultants like Ashley and Cathy, who assist clients with ring selections and custom designs. The shop also offers jewelry maintenance, repair, custom orders, diamond upgrades, gold exchanges, and appraisals, ensuring that customers receive comprehensive care for their treasured possessions.

The overall customer sentiment reflects a mix of experiences. Positive feedback highlights the friendly and helpful nature of the staff, with many customers praising their attentiveness during the engagement ring shopping process. Conversely, some reviews noted issues with customer service, particularly concerning rudeness from certain staff members and difficulties with repairs.

Overall Sentiment from Online Customer Reviews:
Positive: 60%
Neutral: 20%
Negative: 20%

**Hours of Operation:**
- Monday: 11:00 AM - 7:00 PM
- Tuesday: 11:00 AM - 7:00 PM
- Wednesday: 11:00 AM - 7:00 PM
- Thursday: 11:00 AM - 7:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members Mentioned:**
- Ashley
- Cathy

Best Review:
Alessandra praised the store for excellent service during her ear piercing, highlighting the kindness and reassurance she received from Ashley.

Worst Review:
Rachel expressed frustration over her interaction with a manager, describing her as rude and condescending, which led to Rachel and her husband deciding to take their business elsewhere.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.