Kay Jewelers, located at 3465 Lowery Parkway, Ste. 107, Fultondale, AL 35068, is a premier destination for engagement ring creation and various jewelry services in Jefferson County. Known for its excellent customer service, the store features a wide selection of engagement rings, wedding bands, timepieces, and ensures a personalized shopping experience.

Customers have noted the professional assistance provided by the staff, including individuals like Candace and Sam, who have been praised for their patience and knowledge while guiding clients through the ring selection process. The store is committed to maintaining jewelry, offering services such as repairs, appraisals, custom orders, and diamond upgrades.

The overall sentiment from online customer reviews indicates a generally positive atmosphere, with approximately 70% of customer feedback being favorable. Customers frequently mention good service and a welcoming staff, while some reviews note areas for improvement regarding store maintenance and staff expertise in certain services.

Operating hours for Kay Jewelers are as follows:

| Day | Hours |
|-----------|---------------------|
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 12:00 PM - 6:00 PM |
| Monday | 11:00 AM - 7:00 PM |
| Tuesday | 11:00 AM - 7:00 PM |
| Wednesday | 11:00 AM - 7:00 PM |
| Thursday | 11:00 AM - 7:00 PM |
| Friday | 10:00 AM - 8:00 PM |

Staff members mentioned include Candace and Sam.

Overall Sentiment from Online Customer Reviews:
Approximately 70% positive, 20% neutral, and 10% negative.

Best Review:
Whitney praised the store's nice employees and professional service, particularly appreciating the assistance provided during jewelry inspections and repairs.

Worst Review:
Bri expressed frustration over the lack of knowledge among the staff regarding watch repairs, highlighting an unsatisfactory experience with the service received.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.