KAY Jewelers specializes in creating beautiful engagement rings in Conyers, GA. Located at 1620 Dogwood Dr. SE, Ste. B, the store offers a wide range of jewelry services, including custom and special orders, diamond upgrades, jewelry maintenance and repair, and financing options. The staff is noted for providing attentive customer service, with particular mention of employees like LeKenya and Zaria who have received positive feedback for their expertise and friendliness. However, there are numerous complaints regarding customer service delays and issues with repairs, with some customers expressing dissatisfaction with the handling of their orders.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

**Overall Sentiment from Online Customer Reviews:**
Positive: 50%
Neutral: 30%
Negative: 20%

Customers have shared a mix of sentiments regarding their experiences at this location, with an overall score reflecting a balanced view but with notable frustrations from some customers.

Best Review: A customer praised the attentive and knowledgeable service received from LeKenya, highlighting the exceptional experience in selecting an engagement ring.

Worst Review: Another review mentioned issues with repairs and delayed communication, expressing frustration over unresolved problems with their jewelry.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.