Kay Jewelers in Cranberry Township, located at 20111 Route 19, Unit 107, Cranberry Mall, PA 16066, offers a range of services with a focus on engagement ring creation and exceptional customer service. The store is open daily, with hours tailored to accommodate busy schedules. It features a knowledgeable staff, including praised team members like Pam and Monica, who are noted for their attentiveness and ability to guide customers through selecting the perfect ring while ensuring a pleasant shopping experience.

The facility provides custom and special order services, as well as jewelry maintenance and repair, helping couples create one-of-a-kind engagement rings. However, customer experiences vary, with a notable range of sentiments expressed in online reviews.

Overall Sentiment from Online Customer Reviews:
Positive: 35%
Neutral: 10%
Negative: 55%

Positive reviews often highlight the friendly and helpful nature of the staff, emphasizing their willingness to assist customers in finding or creating the ideal engagement ring. However, some customers have expressed frustration with customer service delays and issues concerning warranties, indicating areas for improvement.

**Opening Hours**:
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

**Staff Members**:
Pam
Monica

Best Review:
Mackenzie praised the exceptional customer service and noted the enjoyable experience while selecting a wedding band, expressing appreciation for the staff's friendliness.

Worst Review:
Whitney conveyed disappointment regarding customer service, particularly feeling misled about merchandise details and warranties, which marred her overall experience.

* For this overview, customer feedback was viewed on Yelp, Google, and Facebook.