Kay Jewelers at Crossing at Killingly Commons in Dayville, CT, is a notable choice for anyone looking to create an exquisite engagement ring. Located at 1081 Killingly Common Dr, Dayville, CT 06241, this store offers a comprehensive range of services including custom and special orders, jewelry maintenance and repair, and diamond upgrades. With a commitment to providing a superior shopping experience, the knowledgeable staff are dedicated to assisting customers with their jewelry needs.

Operating hours are as follows:
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM
- Monday to Wednesday: 11:00 AM - 7:00 PM
- Thursday to Friday: 10:00 AM - 8:00 PM

Customer feedback indicates a varied experience at this location. Positive reviews highlight the attentive and friendly service provided by staff members, with many customers praising their helpfulness and guidance during the engagement ring selection process. However, some negative reviews point to issues with customer service, including complaints about misleading sales practices and product fulfillment problems.

Overall Sentiment from Online Customer Reviews:
- Positive: 70%
- Neutral: 15%
- Negative: 15%

Best Review: Victoria commends the phenomenal service at Kay Jewelers, noting the personable and helpful staff in guiding customers through their jewelry selections.

Worst Review: Suzan recounts an unfortunate experience where she felt a diamond had been stolen from her ring, expressing dissatisfaction with the management's response to her concerns.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.