KAY Jewelers, located in Dickson, Tennessee, at 148 Thornton Dr, is a prominent destination for those seeking quality engagement rings and exceptional jewelry services. This retail jewelry chain offers a wide range of services, including engagement ring creation, jewelry maintenance and repair, custom orders, diamond upgrades, gold exchange, and appraisals. The knowledgeable staff, led by Store Manager Kayla, is praised for their professionalism and helpfulness, ensuring a positive shopping experience.

The store operates in Dickson County and has garnered a total of 41 reviews.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 70%
Neutral sentiment: 20%
Negative sentiment: 10%

Customer reviews indicate a generally favorable atmosphere, highlighting the quality of the jewelry and service, while some negative experiences revolve around communication issues and service delays.

**Opening Hours:**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Best Review:
Crystal noted that KAY Jewelers consistently provides beautiful jewelry and excellent service, praising their timely turnaround for maintenance.

Worst Review:
Mr. & Mrs. Perez expressed frustration over their jewelry being withheld for over a month, alongside unresponsive communication from the store, stating dissatisfaction with the professionalism of management.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.