Kay Jewelers, located at 1036 A Crossings Blvd, Spring Hill, TN 37174-2775, is a prominent jewelry store in Maury County. With a total of 51 reviews, this establishment is well-known for its engagement ring creation and exceptional customer service. The store operates with a welcoming atmosphere, emphasizing a personalized approach to assisting customers with their jewelry needs.

Customers have praised the store's friendly and knowledgeable staff, who are dedicated to helping clients find the perfect engagement rings and address various jewelry-related inquiries. Services offered include custom and special orders, jewelry maintenance, repair, and diamond upgrades. Furthermore, Kay Jewelers provides financing options, ensuring customers can find jewelry within their budget.

However, some reviews also highlight challenges, particularly regarding delays in service and communication issues. A few customers reported dissatisfaction with the timeliness of repairs or responsiveness, which is something prospective clients should consider.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 65%
Neutral sentiment: 20%
Negative sentiment: 15%

**Opening Hours**
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM

Best Review: Ashley Katherine commended the employees for their friendliness and helpfulness, noting their dedication to meeting customer needs with a smile.
Worst Review: Sav Tastic expressed frustration over a significant lack of communication and delays regarding a ring order, indicating a negative experience with customer service.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.