Kay Jewelers, located at 45 Crossroads Mall, Mount Hope, WV 25880, is a reputable jewelry store renowned for its exceptional engagement ring creation services. With a strong emphasis on customer satisfaction, their knowledgeable staff is dedicated to providing a personalized experience for couples searching for the perfect engagement ring. The store is noted for its wide selection of diamonds, wedding bands, and fine jewelry, ensuring that customers find pieces that truly reflect their unique love stories.

The store operates in Raleigh County and offers various services, including jewelry maintenance, repair, custom creations, diamond upgrades, and appraisals. Customers have praised the friendly and attentive team, including staff such as Doug and Melinda, for their professionalism and expertise.

Operating Hours:
- Wednesday: 10:00 AM - 9:00 PM
- Thursday: 10:00 AM - 9:00 PM
- Friday: 10:00 AM - 9:00 PM
- Saturday: 10:00 AM - 9:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 9:00 PM
- Tuesday: 10:00 AM - 9:00 PM

Overall Sentiment from Online Customer Reviews:
The online feedback embodies a positive atmosphere, with approximately 80% of reviews reflecting positive sentiments. Neutral and negative sentiments account for 10% each, highlighting a generally favorable reputation within the community.

Best Review: Britaney noted that the staff at Kay Jewelers takes the time to check in on customers personally, emphasizing their commitment to customer care.

Worst Review: Heather expressed disappointment with the customer service, specifically mentioning dissatisfaction with the handling of her previous sales associate's departure.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.