KAY Jewelers, located at 1314 West Walnut Ave., Suite 1, Dalton, GA 30720-4483, serves the Whitfield County area with a strong reputation for quality engagement ring creation and exceptional customer service. The store can be reached at (706) 226-0700.

With a total of 107 reviews showcased online, KAY Jewelers exhibits a balanced mix of new customer experiences and long-standing clientele loyalty. This retail jewelry chain is recognized for its extensive selection of engagement rings, offering services like custom designs, jewelry maintenance, repair, and diamond upgrades. Staff members, including the management team, have been noted for their professionalism and helpfulness, contributing positively to the shopping experience.

Despite many favorable remarks about the service, some feedback has highlighted inconsistencies in customer interactions. Several patrons have praised the knowledgeable team for their attentiveness, while a few negative reviews pointed out dissatisfaction with service quality at times.

Overall Sentiment from Online Customer Reviews:
Positive: 78%
Neutral: 12%
Negative: 10%

**Highlight Reviews:**
Best Review: A customer noted the exemplary customer service and patience displayed by the staff, mentioning specifically how they facilitated finding the perfect engagement ring.
Worst Review: Another customer expressed frustration regarding the service received during a visit, indicating a lack of attention from the staff despite being in the store.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.

**Operating Hours:**
Monday: 11:00 AM - 7:00 PM
Tuesday: 11:00 AM - 7:00 PM
Wednesday: 11:00 AM - 7:00 PM
Thursday: 11:00 AM - 7:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM

**Staff Members Mentioned:**
- Samuel (Assistant Manager)
- Altemira (Store Manager)
- Stephanie