Kay Jewelers, located at 105 North Dartmouth Mall, Dartmouth, MA 02747-4201, is a well-regarded jewelry store specializing in engagement ring creation and other fine jewelry services. With a commitment to providing a superior shopping experience since 1916, Kay Jewelers offers a broad selection of engagement and wedding rings, as well as various jewelry maintenance and repair services. Customers appreciate the knowledgeable staff, especially Ed Silva, who is noted for his professionalism and ability to assist in finding the perfect rings.
Operating in Bristol County, the store offers an inviting atmosphere where clients can receive personalized service in a wide range of jewelry selections. Customers often highlight the store's engagement ring collection as a standout feature, along with the jewelry repair services that keep cherished pieces sparkling.
Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
Overall Sentiment from Online Customer Reviews:
The overall sentiment from online customer reviews indicates a mixed atmosphere. Approximately 60% of the feedback is positive, with 20% neutral and 20% negative responses. Many clients appreciate the friendliness and helpfulness of the staff, while others express dissatisfaction with service issues and experiences with ring resizing.
Best Review:
Naomi commended the staff for a great experience while shopping for wedding bands, highlighting how they found beautiful rings unexpectedly while they initially planned just to browse.
Worst Review:
L M expressed frustration with the store's handling of their jewelry, stating that they had multiple unpleasant experiences related to repairs and poor customer service.
* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.
Positivity Score: 70%
Total Customer Feedback Reviewed: 48
Store Phone Number: (508) 999-2255