Located at 1605 East West Connector Suite #130, Austell, GA 30106-1207, Kay Jewelers specializes in creating exquisite engagement rings with a personalized touch. The store is known for its knowledgeable staff, including the Assistant Store Manager, who provide attentive service to help customers find the perfect piece. They offer various services such as jewelry maintenance and repair, custom and special orders, diamond upgrades, and appraisals, ensuring every customer's vision is carefully translated into reality. Kay Jewelers operates in Cobb County and is dedicated to making the engagement ring shopping experience enjoyable and memorable.

The store has received a total of 105 reviews, reflecting a mix of sentiments from customers.

Overall Sentiment from Online Customer Reviews:
Positive: 79%
Neutral: 14%
Negative: 7%

Customer feedback highlights excellent customer service, friendly and professional staff, especially how helpful they are during the ring selection process. However, some reviewers noted issues with store hours not matching advertised times and occasional lapses in communication.

Best Review:
A customer praised the staff for their patience and professionalism while window shopping for an engagement ring, highlighting the knowledgeable assistance she received without feeling pressured to purchase.

Worst Review:
Another customer expressed frustration over the store's hours, stating they arrived when it was supposed to be open but found no one present, reflecting a lack of professionalism.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

**Hours of Operation:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Staff members mentioned: Assistant Store Manager LeAndra.