Kay Jewelers in Goshen, located at 4028 Elkhart Dr, IN 46526-5795, operates within Elkhart County and specializes in engagement ring creation along with a range of other jewelry services. The store is known for its wide selection of engagement rings, wedding rings, and personalized pieces. Customers appreciate the knowledgeable and friendly staff who provide attentive service, such as jewelry maintenance and repair, custom orders, diamond upgrades, and appraisals.

The store's operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

After analyzing a total of 127 reviews, the overall sentiment reflects a mix of positive and negative experiences among customers.

Overall Sentiment from Online Customer Reviews:
- Positive: 68%
- Neutral: 20%
- Negative: 12%

Positive reviews often highlight the excellent customer service provided by staff members, particularly praising individuals like Faith for their friendly and knowledgeable assistance. Many customers report enjoyable experiences selecting engagement rings and receiving repairs.

Negative feedback typically addresses issues with customer service, such as rudeness from certain staff members and experiences of long wait times without acknowledgment.

Best Review:
Mariah commended the staff for their exceptional service in helping her choose jewelry that complemented her wedding attire, noting the helpfulness of employees Andrea and Faith.

Worst Review:
Jaclyn reported a disappointing interaction with store management, emphasizing the rudeness faced when seeking cleaning and inspection services for her rings, which adversely affected her perception of the store.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.

Staff members mentioned include Faith and Andrea.