Kay Jewelers Englewood Gateway in Englewood OH

KAY Jewelers located at 1084 S. Main St., Ste. 1084, Englewood, OH 45322-2817, provides a range of jewelry services, with a strong focus on engagement ring creation. Customers appreciate the knowledgeable and friendly staff, which enhances the overall shopping experience. The store is known for its personalized service and commitment to helping clients find or create the perfect engagement ring. They also offer repair services, custom orders, diamond upgrades, gold exchange, and appraisals.

Operating in Montgomery County, KAY Jewelers has garnered a solid reputation, as indicated by their 61 reviews online, where patrons frequently highlight the customer service provided by team members. While many reviews commend the staff for their attentive service, some highlight occasional experiences of understaffing during peak times, resulting in longer wait times.

Overall Sentiment from Online Customer Reviews:
Positive: 85%
Neutral: 10%
Negative: 5%

**Opening Hours**:
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM
- Monday: 10:00 AM - 8:00 PM

**Staff Mentioned**:
- Lillie
- Jessica
- Jayne
- Kristen
- Alissa

Best Review:
David praised the exceptional customer service, noting that the staff treated him like family, contributing to a five-star experience.

Worst Review:
Clara expressed frustration over a delay in receiving her vintage watch after it was sent for repairs, indicating a lack of communication during the process.

*For this overview, customer feedback was viewed on Yelp, Google, and Facebook.