Kay Jewelers, located at 1402 SE Everett Mall Way, Everett, WA 98208, operates in Snohomish County. The store specializes in creating engagement rings, offering a wide selection of fine jewelry including customizable options. Customers appreciate the knowledgeable staff, who guide them through the ring selection process. The store is known for its commitment to providing excellent customer service, although some reviews highlight inconsistencies in experience.

Operating hours are as follows:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

The store has a total of 99 reviews, reflecting a mix of customer sentiments.

Overall Sentiment from Online Customer Reviews:
Positive sentiment: 45%
Neutral sentiment: 25%
Negative sentiment: 30%

Highlights from customer feedback indicate a range of experiences. Some customers commend the engagement ring selection and the helpfulness of staff members, while others express frustration over customer service and warranty issues.

Best Review:
Anika stated that the staff at Kay Jewelers were exceptionally helpful, providing attentive service during her search for the perfect engagement ring. She noted the store's range of options and left feeling satisfied with her experience.

Worst Review:
Victoria experienced unprofessional behavior from the staff, describing her encounter with the manager as pushy and disrespectful. She felt that her needs were disregarded and ultimately left without making a purchase.

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.