Kay Jewelers located at 9656 South Western Avenue, Evergreen Park, IL 60805-2803, is well-regarded for its engagement ring creation services. With a staff known for their professionalism, the store provides a variety of options, allowing customers to craft personalized pieces that meet their unique preferences. Notable staff members such as Comfort and Carlos have received positive mentions for their patience and helpfulness, ensuring a customer-centered experience.

Offering services such as jewelry maintenance and repair, custom orders, diamond upgrades, gold exchanges, and appraisals, Kay Jewelers caters to diverse jewelry needs. Operating in Cook County, the store maintains convenient hours that accommodate various schedules.

Operating Hours:
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 11:00 AM - 7:00 PM

Total reviews gathered amount to 75.

Overall Sentiment from Online Customer Reviews:
The general sentiment for Kay Jewelers is 68% positive, 20% neutral, and 12% negative, reflecting a generally favorable opinion among customers regarding their engagement ring services and the overall store environment.

Best Review:
A customer named Daijah praised the excellent customer service, highlighting that the staff were attentive and helped them find exactly what they were looking for, suggesting a positive shopping experience focused on engagement jewelry.

Worst Review:
Alicia expressed dissatisfaction with the quality of the engagement rings, reporting that a major diamond fell out only hours after purchase. This indicated significant concerns regarding product reliability and service timelines related to repairs.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.