Kay Jewelers Forum At Olympia Parkway, Selma, TX

Kay Jewelers, located at 8344 Agora Parkway, Ste. 112, Selma, TX 78154, operates within Bexar County and specializes in creating stunning engagement rings. The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM. Customers highlight their experience with the knowledgeable staff, particularly the store manager, Timothy, and other team members like Lina and Gilda, who provide attentive service and assist clients throughout the ring selection process.

Regarding services, Kay Jewelers offers custom engagement ring design, exploring a wide range of gemstones and settings. They emphasize customer satisfaction, with many patrons noting friendly interactions and a willingness to help navigate the often-overwhelming selection of jewelry. However, there are noted concerns regarding quality control, particularly with issues such as the durability of jewelry and customer service inconsistencies during busy periods.

Overall Sentiment from Online Customer Reviews:
Positive: 65%
Neutral: 15%
Negative: 20%

Highlight Reviews:
Best Review: A customer commended the staff's helpfulness and professionalism during the customization of their wedding bands, praising how they took the time to understand their preferences and enhance the buying experience. This positive feedback came from Priscilla.

Worst Review: Another patron expressed frustration, sharing dissatisfaction with a significant delay in service following a jewelry repair, citing poor communication from the store staff as a major issue. This negative experience was detailed by Cristina.

Store Hours:
| Day | Hours |
|-----------|---------------------|
| Monday | 10:00 AM - 8:00 PM |
| Tuesday | 10:00 AM - 8:00 PM |
| Wednesday | 10:00 AM - 8:00 PM |
| Thursday | 10:00 AM - 8:00 PM |
| Friday | 10:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 8:00 PM |
| Sunday | 11:00 AM - 7:00 PM |

Staff Members Mentioned:
- Timothy
- Lina
- Gilda

* For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.