KAY Jewelers, located at 10030 West McDowell Road, Ste. 160, Avondale, AZ 85392-4858, operates in Maricopa County. With a focus on engagement rings, the store is well-regarded for its attentive service and expert craftsmanship. The staff, including noted team member Ryan, are praised for their friendliness and knowledge, making the process of creating a custom engagement ring seamless and enjoyable. Customers appreciate the variety of services offered, including jewelry maintenance, repair, custom orders, and even diamond upgrades, ensuring every piece of jewelry can be as personalized as desired.

The store has garnered a total of 290 reviews, reflecting a broad range of customer experiences.

Overall Sentiment from Online Customer Reviews:
- Positive: 85%
- Neutral: 10%
- Negative: 5%

Among the reviews, customers frequently highlight the welcoming atmosphere and excellent customer service, particularly emphasizing Ryan's exceptional assistance. However, some customers have experienced communication issues and a few reported dissatisfaction with certain interactions.

**Opening Hours:**
- Monday: 10:00 AM - 8:00 PM
- Tuesday: 10:00 AM - 8:00 PM
- Wednesday: 10:00 AM - 8:00 PM
- Thursday: 10:00 AM - 8:00 PM
- Friday: 10:00 AM - 8:00 PM
- Saturday: 10:00 AM - 8:00 PM
- Sunday: 12:00 PM - 6:00 PM

**Staff Members Mentioned:**
- Ryan

Best Review:
Jerry praised the team for their friendly service and helpfulness, describing his experience as excellent when looking for a jewelry purchase.

Worst Review:
Amy expressed frustration with the communication from the store, pointing out repeated difficulties in getting answers to her inquiries.

*For this overview, customer feedbacks were viewed on Yelp, Google, and Facebook.